1.適用範圍  

本政策適用於通過[theaphrodite.shop/facebook/instagram等]購買的珍珠類商品（包括但不限於珍珠項鍊、耳環、手鍊等）。定制商品、特價商品或明確標注“不可退換”的商品除外。  

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2 .退貨條件 

a. 商品完好無損：  

   - 珍珠及配件（如扣頭、鑲嵌金屬）無磨損、划痕或人為損壞。  

   - 原包裝、標籤、證書（如附贈鑒定證書）需齊全。  

b. 時間限制：  

   - 自簽收之日起7-15天內可申請退貨（具體天數根據公司規定調整）。  

c. 退貨原因：  

   - 商品存在質量問題（如珍珠脫落、明顯瑕疵與描述不符）。  

   - 非顧客原因導致的發錯貨、漏發。

 

3.不接受的退貨情況  

- 因顧客個人喜好（如顏色、尺寸不合適）或非質量問題的退貨（可提供換貨服務）。  

- 已佩戴、清洗或人為損壞的商品。  

• 超過退貨時限的商品。  

 

 4.退貨流程  

a. 聯繫客服：  

   - 通過[郵箱/電話/在線客服]提交退貨申請，提供訂單號、商品照片及問題描述。  

b. 審核確認：  

   - 公司將在1-3個工作日內審核並通知結果。  

c. 寄回商品：  

   - 審核通過後，按指定地址寄回商品（建議使用保價快遞，郵費由責任方承擔）。  

d. 退款處理：  

   - 收到並驗貨無誤後，將在**5-7個工作日內**原路退款至支付賬戶。  

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 5、退款規則

- 全額退款：商品未使用且符合退貨條件。  

- 部分退款：如商品存在輕微瑕疵，雙方協商後可部分退款。  

- 運費承擔：  

  - 質量問題：公司承擔往返運費。  

  - 非質量問題：顧客承擔退貨運費。  

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 6、換貨政策

- 符合退貨條件的商品可申請換貨（同款或等價商品），差價多退少補。  

- 換貨週期視庫存情況而定。  

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 7、特殊說明  

- 珍珠特性：天然珍珠可能存在輕微生長紋理或顏色差異，不屬於質量問題。  

• 定制商品：刻字、特殊設計等定制商品不支持無理由退換。  

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8、聯繫方式 

- 客服郵箱：pearltonite520@gmail.com  

- 電話：[90988355]  

 

最終解釋權歸本公司所有

 

1. Scope of application**

This policy applies to pearl products (including but not limited to pearl necklaces, earrings, bracelets, etc.) purchased through [company official website/offline stores/e-commerce platforms, etc.]. Exceptions include custom items, special sale items or items clearly marked "non-returnable". 

 

2. Return conditions** 

a. **Item is in good condition**:

 - Pearls and accessories (such as buckles, inlaid metals) should not be worn, scratched or damaged by human factors. 

 - The original packaging, labels, and certificates (if an identification certificate is included) must be complete. 

b. **Time limit**:

; - You can apply for a return within **7-15 days** from the date of receipt (the specific number of days is adjusted according to company regulations).  

c. **Reason for return**:

   - The product has quality problems (such as pearls falling off, obvious flaws and not consistent with the description).  

   - Wrong shipment or missing shipment due to reasons not related to the customer.

 

3. Unacceptable returns**

- Returns due to customer preference (such as inappropriate color or size) or non-quality issues (exchange service is available). ;

- Items that have been worn, washed, or damaged by human factors. 

Products that have exceeded the return period. 

 

4. Return process**

a. **Contact Customer Service**:

   - Submit a return request through [email/phone/online customer service], providing the order number, product photos and problem description. 

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b. **Audit confirmation**:

   - The company will review and notify the result within **1-3 working days**. 

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c. **Returning Items**:

; - After the review is passed, the goods will be sent back to the designated address (it is recommended to use insured express, and the postage will be borne by the responsible party).  

 

d. **Refund Processing**:

 - After receiving and inspecting the goods, we will refund the money to the payment account within **5-7 working days**. 

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**5. Refund Policy** 

- **FULL REFUND**: Item is unused and eligible for return. 

- **Partial Refund**: If the product has minor defects, a partial refund can be made after negotiation between the two parties. 

- **Shipping fee**:

- Quality issues: The company bears the round-trip shipping costs. 

- Non-quality issues: Customers are responsible for return shipping costs. 

 

## **6. Exchange Policy** 

- Products that meet the return conditions can be exchanged (for the same item or equivalent product), and the price difference will be refunded or supplemented. 

- The exchange period is subject to stock availability. 

 

## **7. Special instructions** 

- **Pearl Characteristics**: Natural pearls may have slight differences in growth texture or color, which does not constitute a quality issue. &

**Customized products**: Customized products such as engraving and special designs do not support unconditional returns or exchanges. 

 

## **8. Contact information** 

- Customer service email: pearltonite520@gmail.com

- Tel: [90988355]

 

The final right of interpretation belongs to our company